Refund and Return Policy – Lanvis Fruit Cutting Tools

At Lanvis, we are committed to providing high-quality fruit cutting tools that enhance your kitchen experience. Our goal is to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your product, we have a straightforward Refund and Return Policy in place to make the process easy and hassle-free.

1. Returns for Non-Defective Items

We want you to be completely satisfied with your Lanvis fruit cutting tools. If for any reason you are not happy with your purchase, you can return most items within 30 days from the date of purchase. To qualify for a return, the product must be unused and in its original packaging.

• • Step 1: Contact our customer service team via email at info@lanvis.xyz or by phone at (317) 923-7389 to initiate a return.
  • Step 2: Return the item to the following address:
    Street: 4841 Zenith St, Metairie, LA 70001-6718, USA.
  • Step 3: Once we receive the returned product, we will process the return and issue a refund to your original payment method.

2. Refund Process

After we receive your returned product, we will initiate a refund to your original payment method. The refund process typically takes 5-7 business days to reflect in your account. Please note that shipping charges are non-refundable unless the return is due to a fault on our part, such as damaged or incorrect items.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

• • Step 1: Contact customer service at info@lanvis.xyz or (317) 923-7389 with details of the issue and provide photos of the damaged or defective item.
  • Step 2: We will guide you through the return process and offer a solution based on your preference.

4. Sale and Discounted Items

Items purchased during a sale or with a discount are subject to the same refund and return policy. However, sale items may only be returned for a refund or exchange if they are defective or damaged. Be sure to review product details before purchasing to ensure satisfaction.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend processing a return and placing a new order for the desired product.

6. Customer Support

Our team is always ready to assist you with any questions about our Refund and Return Policy or if you need help with a return or refund. We strive to provide excellent customer service and ensure your shopping experience is seamless.

Contact Us: Street: 4841 Zenith St, Metairie, LA 70001-6718, USA
Phone Number: (317) 923-7389
Email: info@lanvis.xyz

For more details, you can visit our website at lanvis.xyz. We are here to make your kitchen prep easier, creative, and more enjoyable with our high-quality fruit cutting tools!