Refund and Returns Policy

At Lanvis, customer satisfaction is our priority. Please review our policy for returns, exchanges, and refunds.

1. Return Eligibility

• • Returns are accepted within 30 days of delivery.
  • Items must be unused, unworn, and in original packaging.
  • Personalized jewelry and sale items cannot be returned unless defective.

2. How to Initiate a Return

• • Email us at contact@lanvis.com with your order number and reason for return.
  • We will provide return instructions and the shipping address.
  • Customers are responsible for return shipping costs unless the item is defective.

3. Refund Process

• • Refunds are processed within 7–10 business days after receiving the returned item.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable, unless due to our error.

4. Exchanges

• • To exchange an item, return the original and place a new order.

5. Damaged or Defective Items

• • Report any damaged products within 7 days of receiving your order.
  • We will provide a replacement or a full refund, including return shipping costs.

6. Contact Information

For any inquiries regarding returns and refunds, contact us:
Address: 29451 Cypress Ct, Gold Beach, OR 97444, USA
Phone: (800) 501-6391
Email: contact@lanvis.com

We appreciate your trust in Lanvis and look forward to serving you!